Help Center

Find answers for transfers, playback, and storage.

Browse common topics or sign in to contact workspace support.

Transfer tasks

Learn how cloud saving handles URLs, archive files, retries, and transfer history.

Playback

Fix buffering, choose quality, load subtitles, and continue watching across devices.

Storage plans

Review storage usage, cleanup tools, plan upgrades, and billing periods.

Sharing

Manage signed links, access windows, folder permissions, and workspace roles.

Security

Understand account protection, encrypted transport, and private workspace policies.

Apps

Install Aether Drive on web, mobile, desktop, TV, and compatible WebDAV clients.

Why is a transfer waiting in queue? Large files may wait while the cloud worker verifies availability, size, and workspace policy. Can I recover deleted files? Deleted files remain in recovery for a limited period depending on the workspace plan.